bazi99 Privacy
Policy and Data Protection

1 Introduction

Welcome to the bazi99 Privacy Policy. bazi99 ("we", "us", "the Platform") is committed to protecting the personal data of every player who registers and plays on bazi99.app. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you have over your own information.

This policy applies to all users of the bazi99 platform, including the bazi99 website at bazi99.app and the bazi99 mobile app. By registering a bazi99 account, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here.

bazi99 is designed specifically for players in Bangladesh. All payment processing is conducted in BDT via local mobile banking services including bKash, Nagad, and Rocket. We understand that trust is everything when it comes to handling financial and personal data, and we take that responsibility seriously.

2 Data We Collect

bazi99 collects only the personal data that is necessary to operate your account, process your transactions, verify your identity, and comply with applicable regulations. The categories of data we collect are set out below.

bazi99 does not collect your bKash, Nagad, or Rocket PIN, password, or full account credentials at any point. Payment authentication is handled entirely by your mobile banking provider through a secure, tokenised process.

3 How We Use Your Data

bazi99 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is not listed here without first obtaining your explicit consent.

• Account Management: To create, maintain, and secure your bazi99 account, including login authentication and account recovery.
• Payment Processing: To process your BDT deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain an accurate transaction history.
• Identity Verification (KYC): To verify your age and identity in compliance with responsible gaming obligations and to prevent fraud.
• Platform Improvement: To analyse usage patterns and technical data to improve the performance, stability, and user experience of the bazi99 platform.
• Customer Support: To respond to your queries, resolve disputes, and process responsible gaming requests such as self-exclusion or deposit limits.
• Fraud Prevention and Security: To detect and prevent fraudulent activity, money laundering, duplicate accounts, and other prohibited conduct on the bazi99 platform.
• Legal Compliance: To comply with applicable laws and regulations, including responding to lawful requests from regulatory authorities.
• Promotional Communications: To send you information about bazi99 bonuses and promotions — only if you have opted in to receive such communications. You can opt out at any time.

4 Legal Basis for Processing

bazi99 processes your personal data on the following legal grounds, depending on the specific purpose of the processing:

• Contractual Necessity: Processing your identity, contact, and financial data is necessary to fulfil our contract with you — i.e., to operate your bazi99 account and process your transactions.
• Legal Obligation: Identity verification (KYC) and fraud monitoring are required by applicable regulations. bazi99 must process this data to comply with its legal obligations.
• Legitimate Interests: Technical and usage data is processed on the basis of bazi99's legitimate interest in maintaining a secure, functional, and fair gaming platform.
• Consent: Promotional communications are sent only on the basis of your explicit consent. You may withdraw this consent at any time by contacting support or updating your account preferences.

5 Data Sharing

bazi99 does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment Processors: Your mobile banking number and transaction details are shared with bKash, Nagad, or Rocket solely to process your deposits and withdrawals. These providers have their own privacy policies and security standards.
• Identity Verification Providers: Where required for KYC compliance, your identity documents may be shared with a trusted third-party verification service. These providers are contractually bound to handle your data securely and confidentially.
• Game Software Providers: Certain technical data (such as session identifiers) may be shared with licensed game providers to ensure fair gameplay and resolve disputes. No personally identifiable information is shared with game providers.
• Legal Authorities: bazi99 may disclose your data to law enforcement or regulatory authorities if required to do so by law, court order, or in connection with the investigation of fraud or other illegal activity.

6 Data Retention

bazi99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods for different categories of data are as follows:

• Account and Identity Data: Retained for the duration of your account and for a minimum of 5 years after account closure, in line with anti-money laundering regulations.
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction to comply with financial record-keeping requirements.
• Technical and Usage Data: Retained for up to 24 months from the date of collection, after which it is anonymised or deleted.
• Support Communications: Retained for up to 3 years from the date of the last communication, to assist with dispute resolution and quality assurance.

When your data is no longer required, bazi99 will securely delete or anonymise it. If you request deletion of your account, bazi99 will process the request within 30 days, subject to any legal retention obligations that require us to keep certain records for a longer period.

7 Cookies and Tracking

bazi99 uses cookies and similar technologies to ensure the platform functions correctly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. bazi99 uses the following types of cookies:

• Essential Cookies: These are required for the bazi99 platform to function. They keep you logged in, maintain your session, and remember your language and display preferences. These cookies cannot be disabled.
• Analytics Cookies: These help bazi99 understand how players use the platform — for example, which games are most popular and where players encounter technical issues. This data is aggregated and anonymised.
• Security Cookies: These help bazi99 detect and prevent fraudulent activity, including bot traffic and suspicious login attempts.

bazi99 does not use third-party advertising cookies, retargeting pixels, or any tracking technology that follows you across other websites. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect the functionality of the bazi99 platform.

8 Data Security

bazi99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and bazi99 is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser address bar when using bazi99.app.
• Secure Data Storage: Personal data is stored on secure servers with restricted access. Only authorised bazi99 personnel with a legitimate need can access your data.
• Two-Factor Authentication: bazi99 supports two-factor authentication (2FA) for account login. We strongly recommend enabling 2FA to add an extra layer of security to your account.
• Regular Security Audits: bazi99 conducts regular security reviews and penetration testing to identify and address potential vulnerabilities in the platform.
• Incident Response: In the unlikely event of a data breach that affects your personal data, bazi99 will notify affected players promptly and take immediate steps to contain and remediate the breach.

9 Your Rights

As a bazi99 player, you have the following rights over your personal data. To exercise any of these rights, contact bazi99 support at [email protected]. We will respond to all requests within 30 days.

If you are not satisfied with how bazi99 has handled your data or responded to a rights request, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

10 Children's Privacy

bazi99 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on bazi99 or attempt to use the platform in any way.

If bazi99 discovers that personal data has been collected from a person under the age of 18, we will immediately delete that data and close the associated account. Any winnings accumulated by an underage player will be forfeited. If you believe a minor has registered on bazi99, please contact us immediately at [email protected].

11 Third-Party Links

The bazi99 platform may contain links to third-party services such as payment providers (bKash, Nagad, Rocket) and game software providers. These third-party services have their own privacy policies, which are independent of bazi99's Privacy Policy.

bazi99 is not responsible for the privacy practices of any third-party service. We encourage you to review the privacy policies of any third-party service you interact with through the bazi99 platform. bazi99 does not endorse or make any representations about the privacy practices of third-party providers.

12 Policy Updates

bazi99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of the bazi99 platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed about how bazi99 handles your personal data.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how bazi99 handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available within the bazi99 platform after login — fastest response time.
• Support Hours: 24/7 including weekends and public holidays in Bangladesh.
• Support is available in both English and Bengali.

For data deletion or access requests, please email [email protected] with the subject line "Data Rights Request" and include your registered mobile number. We will acknowledge your request within 48 hours and complete it within 30 days.